Return & Refund

We recommend you measure your pet before making any purchases that need body measurements to be exact. Please refer to our Size Guide or whatsapp us for any size assistance so you may take the right decision in regards to size.

If you have any questions, please feel free to contact us at help.petloves@gmail.com.

We do not accept returns or provide refunds for any product unless there’s a manufacturing defect from our end.

If any item is missing from your order, please contact us within 48 hours of delivery. We will not be able to address complaints submitted after this period.

 What is the process for exchange? 

• If there is a problem or concern with your purchase, and you wish to exchange the product purchased please follow the below steps: 
  
  
• Please email us within 72 hours/3 days of receiving the product on help.petloves@gmail.com.
• Please mention your Order ID number. We will send you an acknowledgement email/message. 
  
  
• Once we receive the item back, we will send you an acknowledgement via email or whatsapp to discuss the items you wish to take in lieu of the returned product/s.
• Please do note: We do not give refunds, and refunds are in the form of product/size exchanges only. Also, we provide exchange only once. Multiple exchanges are not accepted.
  
  
• Exchange of the purchased item should have a genuine explanation as similar to the following description: * Size issues * Damage upon delivery * Different product delivered * 
  
  
• Returns and exchanges will also not be accepted in the following circumstances:
  
  

• If request is initiated after 3 days of order delivery
  

• Product is altered
  
  
• Product is damaged due to misuse/overuse by the customer
  
  
• Returned attempted without original packaging including, price tags, labels, original packing, and other accessories or if original packaging is damaged
  
  
•  To  avoid  doubt,  no  refunds  will  be  given  for  goods  purchased  from  us.  Customer  is  responsible  for  original  and  return  shipping  costs  on  exchanged  items. 
  
  
• We are not responsible for incorrect addresses given, refused shipments, and/or unclaimed shipments. 

• We are constantly thriving on providing you the best in quality. 

• We also do not accept any returns or exchanges on clearance/sale items. These items are considered a final sale and cannot be exchanged for any reason. We apologise for the inconvenience. 

We strive to provide you with excellent customer service.

Please write to us on help.petloves@gmail.com if you have any questions that we can help you with. Thank you for shopping with us!

Shortage and Transit Damage:

You must inspect the goods at the place and time of delivery and notify us of any shortages, defects in the goods, or of any other complaint immediately and in any case within 3 days of the goods being delivered, failing which the goods will be deemed to have been accepted and to be in good working order.

Our liability for short delivery is limited to making good the shortage (items missing). We are happy to exchange faulty goods, however, at times few products need an understanding of use. 

Please allow us to explain the correct way of using a product (in case we notice the product is not faulty and only needs the correct way of using).